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ABOUT US STORE LOCATOR RETURNS & EXCHANGES CUSTOM MADE DESIGNER COMMENT TERMS AND CONDITIONS FAQ
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 Return policy
RETURN & EXCHANGE 

 •  All sales are Final on our merchandise. No refunds or returns are accepted.
 •  We request that you carefully select your online purchases. Please keep in mind that we follow Universal / Industry Standard for Return and Exchange policy  of fomalwear

We do not accept returns and exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e.incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
You wish to return for re-inspection must be shipped back to our store and received within 10 business days from time the package was delivered .
The dress MUST be shipped before the wear date as submitted on your order. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 10 business days from the day the package was delivered to you, no exceptions

Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.
When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,

*  We cannot send you the exchange until the damaged merchandise is recieved by us, and subject may take upto 5 business days.
*  Shipping charges and rush fees are non-refundable.
*  Special Sale items / Clearance items are Final Sale, and they are not  returnable. No exception.
 

[ How to return ]  

 

1. Print out Request Return Merchandise  Authorization(RMA) Number form

2. Send RMA form by Fax.    

   Customer service center fax : (323) 588-6602

  

3. We will review your RMA number request and give you an return authorization(RMA) number

 





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